Revocation Policy

Revocation Policy for consumers

A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Revocation Policy for shipping goods

You have the right to revoke this contract without giving reasons within a fourteen-day revocation period that begins on the day on which you or a third party nominated by you (you cannot nominate the carrier) take(s) receipt of the goods. In order to exercise your right of revocation you must notify us

Anja Schäfer, Deutwanger Str. 21, 78355 Hohenfels, Germany
Phone: +49 (0) 7775 9394407
E-Mail: contact@venus-spirit.com

of your decision to revoke this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not obliged to – use the revocation form template appended to this Revocation Policy. You will be deemed to have complied with the aforementioned revocation period if your letter, fax or email notifying us of the use of your right of revocation was sent prior to the expiry of the revocation period.

Consequences of revocation
If you revoke this contract we are required to return all payments we have received from you (including shipping costs but excluding additional costs incurred as a result of you selecting a different shipping option to the standard, lowest cost shipping option we offer) without delay and within a maximum period of fourteen days from the date on which we receive your letter, fax or email notifying us of the revocation of the contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; under no circumstances will you be charged any fees in connection with repayment. We reserve the right to refuse repayment until such time as we have taken receipt of the returned goods or until such time as you have provided evidence that you have returned the goods (whichever is the earlier point in time). You are required to return the goods to us without delay and within a maximum period of fourteen days from the date on which you notify us of the revocation of this contract. You will be deemed to have complied with the aforementioned returns period if you dispatch the goods before the expiry of the fourteen-day period.

You are liable for the direct cost of returning the goods.

You are only liable for any depreciation in the value of the goods if such depreciation is attributable to the non-essential handling of the goods by you for purposes other than the verification of the nature, properties and functionality thereof.

Revocation form template
If you wish to revoke the contract please fill out this form and send it back to us.

An
Anja Schäfer
Deutwanger Str. 21
78355 Hohenfels
Germany
E-Mail: contact@venus-spirit.com

– I/we (*) hereby revoke the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the revocation is submitted in paper form)
– Date
(*) Delete as appropriate.

Exclusion and premature expiry of the right of revocation
The right of revocation does not apply to contracts for

  • the supply of goods that are not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the personal requirements of the consumer;
  • the supply of goods that may perish quickly or quickly exceed their expiry date;
  • the supply of alcoholic drinks for which a price was agreed at the time of the conclusion of the contract but which can only be delivered 30 days after the conclusion of the contract at the earliest and whose current value is subject to fluctuation on the market over which the entrepreneur has no influence;
  • the supply of newspapers, journals or glossy magazines to the exception of those for which a subscription exists.The right of revocation expires prematurely in the instance of contractsfor the supply of sealed goods which, for reasons of health protection or hygiene, are deemed unsuitable for return insofar as their seal was broken after delivery;
  • the supply of goods which, as a result of their nature, were inseparably mixed with other goods further to delivery;
  • the supply of audio or video recordings or computer software in a sealed package insofar as their seal was removed after delivery.

Revocation Policy for digital content that is not supplied on a physical medium (e.g. an e-book or a software download)

You have the right to revoke this contract without giving reasons within a fourteen-day revocation period that begins on the day on which the contract is concluded. In order to exercise your right of revocation you must notify us

Anja Schäfer, Deutwanger Str. 21, 78355 Hohenfels, Germany
Phone: +49 (0) 7775 9394407
E-Mail: contact@venus-spirit.com

of your decision to revoke this contract by means of an unequivocal declaration (e.g. in the form of a letter sent by post, a fax or an email). You can – but are not required to – use the revocation form template appended to this Revocation Policy. You will be deemed to have complied with the aforementioned revocation period if your letter, fax or email notifying us of the use of your right of revocation was sent prior to the expiry of the revocation period.

Consequences of revocation
If you revoke this contract we are required to return all payments we have received from you (including delivery costs but excluding additional costs incurred as a result of you selecting a different delivery type to the standard, lowest cost delivery type we offer) without delay and within a maximum period of fourteen days from the date on which we receive your correspondence notifying us of your revocation of this contract. Repayment occurs using the same payment type you used for the original transaction unless otherwise agreed with you; you will not be charged any fees in connection with repayment.

Revocation form template
If you wish to revoke the contract please fill out this form and send it back to us.

To
Anja Schäfer, Deutwanger Str. 21, 78355 Hohenfels, Germany
E-Mail: contact@venus-spirit.com

– I/we (*) hereby revoke the contract I/we (*) concluded for the purchase of the following goods (*)/ the delivery of the following service (*)
– Ordered (*)/Received (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only required if the revocation is submitted in paper form)
– Date
(*) Delete as appropriate.

Exclusion and premature expiry of the right of revocation
The right of revocation does not apply to contracts for the supply of digital content that is not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the consumer’s personal requirements. The right of revocation expires prematurely if we only commence the performance of the contract after you grant your express consent and thus confirm your awareness of the fact that you lose your right of revocation upon such time as we commence the performance of the contract. We point out that we are entitled to make the aforementioned consent and confirmation a prerequisite for the conclusion of the contract.

Revocation Policy for services

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day of the conclusion of the contract. To exercise your right of revocation, you must send me

Anja Schäfer, Deutwanger Str. 21, 78355 Hohenfels, Germany
Phone: +49 (0) 7775 9394407
E-Mail: contact@venus-spirit.com

by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached revocation form template for this purpose, which is, however, not mandatory. To comply with the revocation period, it is sufficient that you send the notice of exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the revocation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of revocation with respect to this contract, compared to the total scope of the services provided for in the contract.

Revocation form template
If you wish to revoke the contract, please copy the following text, fill in the required information and return the form.

To:
Anja Schäfer, Deutwanger Str. 21, D-78355 Hohenfels, Germany.
E-Mail: contact@venus-spirit.com

I/we(*) hereby revoke the contract concluded by me/us for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*) / received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of consumer(s) (only in case of paper communication)
– Date(s)
(*) Delete where not applicable

Exclusion or premature expiry of the right of revocation
The right of revocation expires prematurely if we have provided the service in full and we have only started to provide the service after you have given your express consent to this and at the same time confirmed your knowledge that you will lose your right of revocation upon complete fulfillment of the contract by us.

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